Reviews

Both gentlemen that came to clean and service my propane fire place were very nice, professional and respected the area they were working. The experienced service man was training in a younger service man and both were great to work with. They answered all my questions and concerns about propane fireplaces and left my fireplace looking amazing. Thank you!

Super Install!

Jason got both of our fireplaces fixed & we really appreciate his communication and service.

Very professional, courteous, clean, conversational, and informative.

Excellent-highly recommend!

Very good service!

Very good workmanship!

I purchased an electrical fireplace insert. I wasn’t sure what I wanted and by working with Monique, she gave me several choices. She set up a time for the technician to come out and do the measuring. I ordered the insert and at the same time set up for the technician to install. The technicians were great. They were friendly, knowledgeable and showed me how to operate the fireplace. The trim really adds to the fireplace. I decided to invite the neighbors and they thought it looked beautiful. Great job to Home and Hearth!

Year after year, Jason is the BEST!!

Excellent as always!

Thanks so the professional service I received from Home & Hearth I am now ready to enjoy my fireplace on a cold winter day. The technician was thorough in inspecting & cleaning the fireplace, explained the findings & made the repairs needed.

Very personable technician whose service work was superb.

Our service technician was a very personable fellow. He was very knowledgeable and careful with his work. He provided us with advice and recommendations. He was very neat and careful not to dirty or put a mark on the floor. Highly recommend this technician and Home and Hearth.

Technician was very knowledgeable and quickly came up with a simple fix/solution.

I use my gas fireplace a lot in the winter, so I want peace of mind to have it checked.

Very knowledgeable about the fireplace.

Very nice staff to work with.

Beautiful fireplace-very happy with the finished project!!

Well done!

Jason does the best work, is always helpful, cordial, tidies up afterward. Super knowledgeable! 

I am happy with the work and the new insert!!

I had a great experience. The knowledgeable staff listened and helped plan my fireplace installation. The quality of installation and custom modification was top notch.

Everything went very smoothly. Thanks for bringing the extra fireplace screen. It will look and work fine!

Explanations on using and caring for my gas fireplace were easy to understand.

Excellent work! Highly recommend!

Very professional and very personable!

Great job! Thanks!

All staff were very professional at the office, as were the workers who came to our home.

Excellent customer service and installation from start to finish.

Jason, the technician, was very professional in appearance and workmanship. Upon entrance he put the covers on his shoes. He was careful of the fireplace and surrounding area. He was courteous and answered any question that I might have. Considering all, I am sure he is a valid employee. Having his service in restoring the function of my fireplace was a pleasant experience.

Awesome!

Enjoyed meeting you and thank you!

Very impressed with knowledge and suggestions due to age of fireplace.

Quick appointment and even moved us ahead a couple of weeks from the original schedule!

He was very kind and knowledgeable. I would recommend to anyone.

Excellent-would recommend

Excellent!

Jason always does an outstanding job!

Need more of their fine workers.

We are very pleased with all aspects of the purchase of the gas stove. Our friends gush over it!

I'm impressed!

Exceptional service-our fireplace has not looked so nice or functioned so well for years! Top notch service!

Very skilled, prompt, on time-called before arriving, very clean.

I am completely thrilled by the product and the professional workers!!

We are always satisfied with the work.

A+ on everything!

Awesome job-fireplace heats great again!

I was very satisfied with the installation of the fireplace. I'm really enjoying it

Jason was very professional.

He was very pleasant, fast & efficient

No complaints here-great job! He was thorough and wasted no time.

Excellent, fast service with my fireplace issues-fixed-very happy

Awesome service!!

Very Satisfied, highly recommend.

We would definitely recommend you guys!

Service was amazing! Thank you SO much for servicing our propane fireplace! We've had very few issues with our fireplace since new approx 15 years ago! When we live in the country, it's always appreciated when maintenance/service will come out to service products! Very knowledgeable and took his time to explain why fireplace would occasionally shut off; he fixed the wiring and now it works perfectly again! Thanks SO much!

Nice Fellow!

Jason is an exceptional technician, well-experiences with excellent customer rapport!

Very satisfied-good service & great personnel.

Service Tech did an outstanding job.

The tech was outstanding. He was knowledgeable, skilled and experienced. He was able to answer all of my questions.

He was very professional and polite and answered all my questions.

Timely arrival and personable-answered questions we had. Great job done.

Person who came out and tool care of our gas fireplace knew what he was doing. He was also personable and knew his stuff because I had lots of questions and he was more than able to answer them.

Our 2nd wood stove installed with Home & Hearth. Everyone was great to work with and very knowledgeable. Will recommend Home & Hearth any day! Thank you!

Prompt, professional service.

Answered all of our questions, even the ones that did not pertain to that specific repair.

Jason is always great and helpful.

You have an excellent employee in Jason.

Jason is outstanding! My fireplace is back up and working better than at installation time!

Technician was knowledgeable, skilled and experienced. He was able to answer all of my questions.

Jason was friendly, patient and answered all my questions. All in all, it was a pleasant experience!

Very professional service at a reasonable cost!

Excellent service-thank you!

Top notch rep!

Great service!

I had my fireplace serviced to get ready for the upcoming winter season. The Technician arrived on time, was professional, knowledgeable and friendly. He was quick, neat and did a great job. When needing service in the future I will call them again.

Trevor was out to service our furnace and fireplace. He noticed we have a second fireplace and serviced that too. He was knowledgeable and the best technician we have ever had out for service in the 19 years we have owned our home. Thanks Trevor.

Workmanship great-the gentleman was very knowledgeable & courteous.

Great Service!

Excellent!

Jason did a great job!

Timely and courteous. Answered all of our questions and did a stand up job.

I had Jason From Home Heating do m annual fireplace cleaning & inspection. Jason did a great job and checked everything out so it will be ready for the winter season! Highly recommend Home Heating!

Salesperson was excellent as was the installer. No complaints from me.

The service from Home & Hearth has been amazing. We recommend this business to people wanting a new fireplace.

It was a pleasure doing business with Home & Hearth. Staff were personable, professional, and not pressuring for a sell-up. They listened to what we needed and gave us choices. The workmen were skilled, clean, and cordial and did a great job. We would be happy to do business here again.

Great Service!

Technician arrived on time and was courteous. He explained the issue with our fireplace and performed the fix in a timely manner. It was great experience and would highly recommend their services.

Alison followed through on every call. Excellent service!

I have nothing but great things to say about everyone at Home & Hearth. They arrived when they said they would, and the installers were fantastic. Everything was cleaned up, not a mess in sight. I couldn't be happier. A great place to work with I would highly recommend them to anyone. Thanks for everything.

We had a Heat and Glo Supreme insert installed in December. Alison at the store was great to work, answered all of my questions and arranged the pre-install and install dates. Jason was there at the appointed time for the pre-install to make sure there weren't any issues. Shane and Trevor did the install. Both were very professional, friendly and courteous. Their work was excellent. They had tarps spread all over the house to protect the carpet and furniture. After they finished you would not have known they had been there. Shane really knows his stuff and gave me a show and tell on the insert and the various options to set and we really like the remote. Thanks all for the great service!

Alison from sales/front desk was amazing to work with.

Excellent job, great bunch of guys.

Very experienced installers for our project! Glad to have their knowledge & efficiency! The sales staff was also very professional!

Had our gas fireplace tuned up and Jason was very knowledgeable and helpful. Great experience and terrific results.

Alison secured the job with her immediate assistance and nearly instant replies for my many questions. Alison's exceptional service was followed up with installation by a guy who "knows what he's doing". Shane can't be beat. We are delighted with our replacement fireplace that was necessitated by a conversion from propane to natural gas.

Sara Evert was extremely helpful and responsive during the sales process. Installation was performed on time and they did a great job.

We love our Supreme 130 gas insert! The help at the showroom fit our needs and coming to Jamestown to premeasure made sure there were no problems for installing the fireplace. The work done at our home was excellent and you never even knew they were here, because of their clean up. The remote is easy to use and it is ready to go as the temps fall. Thank you all for the great service!

We had a wood stove installed in our home by Home and Hearth. We had a lot of questions and they were patient through that process. We were looking for someone who carried a wide variety of stoves and happy to see they carried the brand we trusted most. The installation process was efficient and well done. I am very pleased and would definitely recommend them to you.

Lots of help putting a plan together.

These guys were top notch! So friendly, so neat, so professional.

Sara Evert was amazing. We did the whole deal over the phone & email. No transfers to sales or scheduling - was great!

Knowledgeable, kind & polite. I really appreciated them wearing masks to protect all of us!

Always helpful, informative, professional.

Very pleased with work the crew completed!

Excellent service & very satisfied with our new gas insert.

They were very professional.

Very good job. We are very happy!

Sara was amazing to work with. She really listened to what we wanted for our basement fireplace. She was knowledgeable and helped make sure we were getting exactly what we wanted.

They installed a gas insert to my fireplace. The installation crew did an outstanding job. They were courteous, answered all my questions and cleaned up after completion. The sales staff was very helpful with the selection of the insert.

We had a gas fireplace installed and the personnel was friendly and courteous. Very accommodating and informative and accepted our ideas too. Thank you! We love it!!

Very fast and courteous service.

Great job! Thanks!

Excellent service. Thank you!

Job well done.

Would definitely recommend Home & Hearth for fireplace needs, thank you.

These guys were awesome. Answered all my questions. When they left - no mess - no questions.

(Your competitor never even gave us a quote.) Very pleased. I will not call anyone else.

Installers were professional, nice people. The appearance of the insert is the best.

Very happy & very well done.

Very competent, respectful & informative.

They were really great - good communication, great troubleshooting, super skilled!

Would recommend to other family members & friends.

Great job and attention to detail. Punctual and careful.

Very pleased, great to have my fireplace back.

Super guys!!

We are very pleased with our stove, and Matt. The fan is great and quiet!

Eric & [Monique] did a great job at cleaning up, very neat. Great workmanship! Timely manner. Great company.

Oh my goodness, he was so nice. Very professional, helpful, courteous and responsive. Thank you!

Our contractor thought [Shane and Matt] did an excellent job!

Shane and Alison were great. Service was excellent. Love the fireplace.

Very pleased!

Helpful advice, great installation crew, very pleasant experience.

Exceptional service from the office to the attic!!

Everyone was great!

Your workmanship is top notch. Sara is a pleasure to work with! Thanks.

All aspects of project professionally done - quality outcome.

Great job!

Sara was excellent to work with... went above and beyond to provide the fireplace we wanted with excellent service.

Our new insert is gorgeous! The sales staff and installation crew were very helpful, friendly, and knowledgeable. Highly recommend Home and Hearth 🙂 Awesome from start to finish!

What a great duo! The two gentlemen that worked on our house did an excellent job refitting our old fireplace. None of our stonework had to be altered. They did have to work hard to make this happen as it was a very tight fit. I would recommend Home & Hearth to anyone wanting to replace or install a new fireplace. Very professional.

Very pleased with our fireplace. Sara did a great job helping us find the right fireplace for us. The delivery and set up crew was awesome, on time and very neat, covering the flooring and leaving no mess behind. They were good about demonstrating how to use it before they left. I would definitely recommend Home & Hearth in Fargo.

Home & Hearth did an excellent job with the installation. Very satisfied with the end result. Thanks, Matt!

[Jason] was great! He was a big help.

Awesome service - totally educated a fireplace stupid person - me!

Excellent customer service!

Jason was wonderful to work with. Thank you!

Well done & works great! Thanks.

Very good service!

Awesome!

Friendly & courteous - on time. Knowledgeable.

We love our new door & how helpful everyone was!

Well done & works great! Thanks.

Did a great job. Nice to visit with - knew TJ.

Excellent as always.

Jason did a nice job!

We love our new fireplace insert!

Very good at explaining his work.

So far I love my new fireplace - nice upgrade from my old one.

Jason was able to fabricate a screen to go over the outside vent of our fireplace. Turned out well and looks good!

We enjoy having Jason [fix] our fireplace issues.

Did great job! Thanks! Was at our door at 7:00 a.m. - on time - fantastic!

Fireplace wouldn't start from wall switch so we scheduled a repair with Home. The service was excellent and the Tech was very knowledgeable. Solved our problem and we're set for the winter. Nothing to clean up. Great job!

Mo and Sara in the store gave us great advice in selecting a wood burning stove to fit the size and needs of our cabin. On installation, Monique and Tim were careful in protecting every inch of our space from scratches, dust or any damage. It was a no-pressure transaction from the beginning and all Home & Hearth staff were very helpful. The Jotul stove is beautiful!

We are very happy with the way the work was done.

Jason consistently does a great job at my home every year.

Very good communication. Top quality workmanship. Will recommend.

Excellent work - all is good!

Very friendly & courteous.

Jason is exceptionally professional, patient answering questions and neat!

Matt and the front desk women were very nice & helpful! Matt & the installer made sure the job was done correctly. Thanks!

My fireplace is beyond beautiful. I love it. The personnel did a fantastic job. I'd recommend your company any time! Thank you for the wonderful job.

On time, friendly, knew what they were doing! Double checked their work. Would ask for them back.

Jason was very friendly, knowledgeable, and patient with all of my questions.

Mo and Sara in the store gave us great advice in selecting a wood burning stove to fit the size and needs of our cabin. On installation, Monique and Tim were careful in protecting every inch of our space from scratches, dust or any damage. It was a no-pressure transaction from the beginning and all Home & Hearth staff were very helpful. The Jotul stove is beautiful!

We are very happy with the installation and everyone we have worked with at Home & Hearth.

Great job.

Shane was very attentive to detail and worked with the contractor to make sure everything was perfect. Thanks!

Jason was awesome!!! Extremely helpful!

Darla and Jason get a high grade from us.

Great job.

Corrected problems created by previous service work by competitor, and answered all questions.

Jason was every homeowner's dream!

Jason has worked at our house many times. We ask for him. Always good.

Jason did an excellent job. Very knowledgeable about my fireplace.

Tim & associate [Monique] did a great job installing unit quickly & on time.

Thanks for making this right. Fireplace burning cleanly now. I will spread the word about your good service.

Awesome! Great people. Everything looks good and works perfectly.

Very friendly staff!

I was very impressed with Charley's professional & knowledgeable demeanor. He was responsive to my questions & took the time to answer all of them.

Very helpful, quick and experienced.  Would recommend your Company.  Were more helpful than others I had gotten quotes from!!!

The work turned out great.  My old fireplace was removed and a new one installed with minimal extra work to retile.

Jason was very nice and good to work with.  I will certainly recommend him to others.

Jason is a fine, competent young man.  Polite and knew what he was doing.  Will recommend to friends and family.

Very impressed with Darla and the two men who installed!

I was terrified that something would go wrong but it was perfect.  Great guys.  Great job.  Love it!

Jason is A+

Thanks for your help with my dream fireplace.

Very nice guy!  Very happy with the service!

Awesome job-you were all so great to work with and I got an amazing end result!!  🙂

Still waiting final turn on, but so far so good.  Well done.

Very personable!

Original fireplace was damaged in shipment.  Replaced in timely manner.

Everything has been great so far.  The selections are awesome and staff was accommodating.  Everyone from start to finish has been great to work with.  Thanks.

Jason did an excellent job-he was thorough, respectful, courteous & answered all our questions!

We had an excellent experience from planning to completing our project!  Thank you!

Very good!  Very well satisfied!

Above & beyond expectations.  Had ideas which made the original plan even better & made it happen!!

Good service person to work with!

Very good personal people.

All of the staff from sales to installation made our installation a really fine experience.  You are very professional and inviting and I will recommend your company to all who like our fireplace.

I highly recommend your services!  Excellent job.

I had a crack on my bottom ledge.  Said it was glued.  Your company is the only one who services and mentioned this.  He was very good.

Jason was very personable & prompt.  Please give him a pat on the back!

Only service needed, but everything was done to my satisfaction.  Thanks!

Great experience.  You have wonderful employees!

Fireplace installers were very good to work with.  It was appreciated.

You guys did as great a job as Jason said you would. Thanks!

Jason was very personable and professional and prompt! He was patient in responding to our questions. We appreciated his concern for our carpet by using overshoe slip-ons. Called the office several times and each time I was greeted by a very pleasant person and helpful employee. Thank you Sherry!

So pleased with installers. Clean, explained everything about fireplace, cleaned the surround of my other fireplace, killed a spider for me and made sure my cat did not escape. Very happy!

Very impressed with answers to all of our questions, explanation of how to operate our new fireplace, and attention to detail, cleanliness and clean up!  And we LOVE our new FP!!

Very knowledgeable.  I only want him to work on my fireplace.

Sara Evert was great to work with.  She gave us all the information we needed to determine which fireplace best suited our needs.  The installers were professional & courteous.

Excellent!! Very impressed with all above categories (cooperative, cordial & courteous, professional appearance, responsive to questions/concerns, respect for customer property, quality/appearance of project, work completed in a timely manner, cleaned up on completion). Go Home & Hearth!

I was in your store today in Fargo ND and I had very little time. I was immediately helped by Matt and I have to let you know what a great specialist you have. He was so wonderful to work with and able to figure out what I was looking for immediately and took me to exactly what I was looking for. He answered all my questions and was so kind and courteous! I bought that electric fireplace and it took me about 20 minutes from start to finish. I have been in sales for a long time and it was easy to see what an excellent employee you have. Thank you for the great experience!

We were very pleased with the salesman in Fargo and the installer. Nice guys who knew their jobs well. We really enjoy our fireplace.

We love our new fireplace!

Did a great job. Explained what was wrong. Provided excellent information about fireplace.

I had prompt, courteous, knowledgeable service. Call them if you need a fireplace or furnace!!

Exceptional service, very knowledgeable, answered all my questions!

Jason was early and found a safety hazard in our home. Very knowledgeable. Great customer service

Jason was extremely helpful & did a great job - thank you.

I was very satisfied. I gave the highest scoring review possible on him. I will always call and ask for Jason. He does a great job.

Jason was extremely helpful!

Always pleased. Love the booties.

Sara was the best person to work with! She went way beyond what was expected 🙂

The guys did a great job installing our fireplace!

Great job, we love our new fireplace and the installers were awesome! Thanks

Thanks for vacuuming and cleaning up 🙂

Thank you- We love our fireplaces!

Mo was always a pleasure to deal with at the showroom. Shane and his associate were wonderful with the install-- very knowledgeable and professional. Utmost confidence in their ability.

Steve and Eric were great. Really like working with Home!

We are very happy with our fireplace. It was a difficult installation and it was done well.

From start to finish we were pleased!! Would recommend Home & Hearth to others.

Very pleased with your company. Thanks so much.

Very impressed! Fireplace works great & flames are bigger! Thank you!

Jason was a very personable young man and did a great job.

Beautiful! Thank you!!

Great experience! Thanks for the help getting my fireplace installed!

Great job!

I'm very happy with the professional and quality service. I'll use the service again.

Couldn't be happier with the finished product, but especially the explanation of everything.

Very happy with the quality of service & product you offer us!

Technician solved our problem we have had for 8 years! Yeh!

Thanks! Excited to have the fireplaces completed.

Love the fireplace. All the people involved were very professional & polite!

Matt did a great job helping us select a fireplace. The crew did a great job installing.

Home & Hearth met all expectations we had. We had a great salesperson, Mo, who knew the products very well! When it was time to install, the team showed up on time, and worked very efficiently. They were very friendly and made sure we understood the operations of our new gas fireplace. We love our new fireplace, and are very pleased with the service.

Very easy to work with and the installation team for our gas fireplace was excellent. They showed up when they said and completed the work on time. It doesn't get any better than that!

We were very pleased with the person doing the work & the work he did.

2nd time he has installed a fireplace for us. A great guy...really knows his stuff!

We've put in 2 fireplaces in the last year from Home & Hearth and have found all the staff to be pleasant to work with and very knowledgeable.

Good service from Home & Hearth sales to install of our gas fireplace insert.

Very happy with their work, super nice and eager to please. Would definitely recommend.

Sara was excellent to work with on the purchase and install, and so were the installers.

Very knowledgeable, courteous and eager to help!

We were impressed on how careful they were not to make a mess. They were so clean & professional

We love our new fireplace. Sara was wonderful to work with.

The installation job for our project was very professional and well done.

We had three units put in recently and found the sales process a very acceptable experience.  When they were installed we found the two gentlemen that did the work to be very polite, the work was done neatly and they explained the operation.  We also liked the fact that the electrical sub-contractor worked seamlessly with you.

Very pleased with work done & care of our property while in our home.

I was very pleased with the prompt, professional work.  Thank you.

Great to work with!

We thoroughly enjoyed working with Darla (sales) & Shane (installing).  I was amazed at how they cleaned up so nicely after finishing installation.

We are very happy with the installation, clean up and work the installer did.

Our salesperson was very knowledgeable and helpful without being pushy.  The installers were efficient.  They were very careful in the house so no cleanup was needed.  They explained how to use the stove.

Very satisfied.  Aletha was knowledgeable and thorough.  Installer did a good job.

The fireplace looks wonderful & Jeremy is an employee to be proud of!!  No wonder you're successful!

Byran was excellent to work with.

Was very pleasant & answered my questions & concerns.

He was a very helpful and nice young man.  Did a good job answering my questions.

Did a fine job.

Tim B. did a very great job and was very thorough.  Thanks so much.

The technician was very friendly and answered all of our questions and concerns while he serviced our fireplace.

Greetings Staff,My wife and I would like to thank your business for the great service that we encountered when dealing with your business. After checking with a number of similar businesses in the area, Home and Hearth offered the most complete service from picking out just the right fireplace to the final touches after the install.We also liked the fact that you gave us a price for a complete install with the product, and there were no hidden costs or “surprises” during the process. Especially since we are located in Grand Forks and you did not hesitate to give us a competitive purchase and install estimate. And the follow-up when we needed just a little more tweaking of the install was great, very accommodating and it was assuring that your company wanted to have a very satisfying customer.We would recommend Home & Hearth to anyone looking at fireplace needs and if you have any inquiries that wants to talk to other customers, you can use us as a reference.Thanks again for being a very professional and customer oriented business.Sincerely,Dennis Eggebraaten

I can’t say enough about Home and Hearth in Fargo and the amazing customer service and assistance we received. When we purchased a twin home in Grand Forks in 2006 it didn’t have a fireplace; we really wanted to have a gas one and only had one area in our living room that would work - it was a tight area. We contacted local vendors for suggestions/ideas and no suitable ones were offered. We began to think we were out of luck but decided to go out of the area to Fargo visiting Home and Hearth. WOW, are we glad we did! A Home & Hearth associate assisted us. After our initial visit and discussion we provided dimensions and photos to them via email and they provided us with super options. We worked together mainly over the phone or email. They helped us down to the detail of the wood to use for the mantel and hearth (to coordinate with the surroundings in our living area) and the ceramic/brick work for the surround to include putting us in touch with a subcontractor to do the installation of the tile. We couldn’t be happier with the project on how it turned out – the look of our home changed for the better with the installation of this Heat & Glo gas fireplace. After 4 years it still works as great as it did upon installation. From the salesperson, to the installation guys, to the subcontractors who did the wood work for the mantel/hearth and the ceramic tile we say THANK YOU! I started out saying what “amazing customer service” we received and I’ll end with it “AMAZING”! You’re missing out if you don’t visit Home & Hearth.Rick and Penny Abar

During the construction of our new home, our experience with Home & Hearth was one of the most pleasant. Their onsite design expertise and the large beautiful showroom with unlimited options are just a few of the qualities they have to offer along with competitive pricing. It was a pleasure to work with a knowledgeable and dependable staff. Thanks Home & Hearth!Louie & Lori Happy Customers